Make a Payment
If you are making payments at a branch or mailing checks, now there are faster, easier ways.
One-time Payment
Our new service allows you to easily make an online payment to Bank of Hawaii loans and accounts. Best of all you can do it without a login and make your payment from any bank.
Make a One-time Payment
- You'll need your account number, note number, ZIP code, and payment information.
- If your account was opened in Guam, Saipan or Palau, change your region.
Commercial Loans, Lines, and Small Business Loans
Questions about One-time Payment
What if I’m on auto payments?
If you’ve set up auto payments you do not need to do anything else! Loans with auto payments are excluded from this service.
How quickly will my payment be processed?
Payments are processed on the same business day.
During daylight savings, payment must be made by 5:00 PM Hawaii Standard Time or 10:00 PM Central Time.
During non-daylight savings, payment must be made by 6:00 PM Hawaii Standard Time or 10:00 PM Central Time.
A business day is Monday through Friday except U.S. Federal holidays.
How do I find my loan account number?
Please refer to your statement or similar documentation for your loan account number.
How secure is the one-time payment method?
The One-time payment service uses the following security features:
- The one-time payment service uses 256-bit keys and Transport Layer Security (TLS) v1.2/1.3 encryption in web browsers.
- Automatic Sign Out: We automatically sign you out after 20 minutes of inactivity.
How can I be sure my payment went through?
You will receive a confirmation number and email after you submit your payment.
Can I cancel my one-time payment?
Yes, you may cancel a one-time payment up to 9pm Central time on the payment date (8pm Central Time for West Pacific facilities).
Is there a fee when using one-time payments?
Bank of Hawaii does not charge a fee for this service.
Is there a limit to the number of payments I can make?
There is no limit to the number of payments that can be made in a day.
Is there a transaction dollar limit for payments?
Yes, below are the dollar limit per payment for the account types:
- $35,000 per payment for Auto & Commercial Leases
- $50,000 per payment for Consumer Loans & Lines
- $99,999 per payment for Mortgages
- $250,000 per payment for Commercial Loans & Lines
- $250,000 per payment for Private Banklines
- $250,000 per payment for Recovery Accounts
Payments with Online Banking
If you have a Bank of Hawaii checking or savings account, paying bills is as easy as set and forget. To schedule single or recurring payments, enroll in online banking or log in.
Mortgages
Monthly payments or additional payments to the principal
Home Equity Lines
Monthly payments or additional payments to the principal
Personal Loans
Installment loans, Personal Flexline and Covercheck
Auto Loans
Monthly payments or additional payments to the principal
Credit Cards
Personal and business credit cards
Utilities
Recurring bills including utilities
Mortgage and credit card links will lead you to our payment partner.
Questions about Payments with Online Banking
What if I’m on auto payments?
If you’ve set up auto payments you do not need to do anything else.
How do I make a transfer between my deposit account and my loan or line of credit?
Use the transfer functionality within online banking, if you see an error about a relationship not existing contact us to get it set-up.
Hawaii: 808-643-3888
U.S Mainland and Canada: 1-888-643-3888
Guam: 1-877-553-2424
TTY/TDD: 1-888-643-9888
How do I view my estimated pay off?
Installment loans: log into online banking and on the account page your estimated pay off will be displayed. For additional details you can go to the account activity page and click on account information.
Mortgage: log in to online banking click on your mortgage account to see balance details.
Credit Card: log in to online banking click on credit card to see balance details.
More ways to pay
In Branch
Find a branch near you. Our branches will accept cash and/or checks. Please bring your ID.
By Mail
Select the product below that you would like to pay and mail your check to the address listed
Mortgage
For Mortgage payments, make checks payable to:
Bank of Hawaii
PO Box 3650
Honolulu, HI 96811
Auto Loans and Leases
For Bank of Hawaii dealership loans, make checks payable to:
Bank of Hawaii
PO Box 380022
Honolulu, HI 96838-0022
Collections and Recoveries
Make checks payable to:
CLMS-Recoveries Department 0181
P O Box 2715
Honolulu, HI 96803-2715
Other Loans and Lines
For HELOC, Personal loans, Personal Flexline, Covercheck, Small Business loans and lines, and The Private Bank loans and lines, make checks payable to:
Bank of Hawaii
PO Box 380022
Honolulu HI 96838-0022
1 Enrollment in Online Banking is required for Online Banking payments.
2 One-time payment is a product of FIS.
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